Aftermarket Account Program Manager – Commercial HVAC Data Center

Job not on LinkedIn

10 hours ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $143.3k - $200.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

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Carrier

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Energy • Transport • Hardware

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

10,000+ employees

Founded 1915

⚡ Energy

🚗 Transport

🔧 Hardware

📋 Description

• Develop and maintain strong relationships with clients, understanding their aftermarket needs and objectives • Act as the primary point of contact for key accounts, providing exceptional customer service and support • Conduct regular meetings with clients to review aftermarket performance, address concerns, and identify opportunities for improvement • Monitor and analyze the performance of data center aftermarket services and solutions provided to clients • Utilize data analytics and reporting tools to track key performance indicators (KPIs) and service levels • Identify trends, areas for improvement, and opportunities for optimization to enhance client satisfaction and operational efficiency • Address and resolve client issues or concerns promptly, coordinating with internal teams to ensure effective solutions • Manage escalations and work to resolve complex or critical problems that impact client performance or satisfaction • Develop and implement strategic account plans to align with clients’ business goals and requirements • Propose and execute initiatives to enhance service delivery, drive innovation, and support clients’ evolving needs • Prepare and present regular performance reports and reviews to clients, highlighting achievements, challenges, and future plans • Maintain accurate and up-to-date documentation related to account performance, service levels, and client interactions • Ensure that services and deliverables are provided in accordance with contractual agreements and service level agreements (SLAs)

🎯 Requirements

• High School Diploma or GED • 3+ years of experience supporting high impact, cross-functional projects • Bachelor's degree preferred • 7+ years of experience supporting high impact, cross-functional projects preferred • Demonstrated technical aptitude and/or learning agility • Demonstrated experience leading and executing complex projects • Effective management and influence of non-direct reporting resources • Strong ability to work with diverse, cross-functional project teams to achieve high levels of performance in a dynamic, changing environment • Proven ability to manage large programs, executing with speed and exhibiting a bias for action • Ability to communicate effectively in written and verbal format across a wide audience • Demonstrated skill in using project management tools • Knowledge of HVAC and service industries are a plus • Ability to travel up to 40%

🏖️ Benefits

• short-term cash incentives