Associate Director – Network Operations

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Yesterday

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $174.3k - $243.8k / year

⏰ Full Time

🟠 Senior

🌐 Network Operations

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Carrier

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Energy • Transport • Hardware

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

10,000+ employees

Founded 1915

⚡ Energy

🚗 Transport

🔧 Hardware

📋 Description

• Own the stability, security, and scalability of global enterprise networks (LAN, WAN, SD-WAN, wireless, firewalls) across cloud and on-prem environments. • Define and drive network modernization initiatives including automation, zero-trust architecture, performance engineering, and resiliency. • Lead a high-performing team of network engineers; set technical standards, enforce accountability, and develop engineering talent. • Act as top-tier escalation and incident commander for critical network events, ensuring rapid recovery and minimal business impact. • Collaborate with cross-functional teams including Security, DevOps, and Business Operations to support hybrid, high-growth environments. • Implement ITIL-based processes for incident, change, and problem management to ensure operational excellence. • Drive observability improvements through telemetry, actionable alerts, and predictive analytics using advanced monitoring tools. • Champion firewall policy enforcement, segmentation, and secure remote access strategies. • Maintain compliance with regulatory frameworks and internal governance standards. • Define and report operational KPIs (uptime, MTTR, change success rates) to leadership, driving transparency and continuous improvement.

🎯 Requirements

• Bachelor’s Degree • 5 years of experience in network operations • 5 years of experience in switching/routing/wireless and firewall/VPN technologies • 3 years of experience in operating key processes including incident, change and problem management • 3 years of experience as a team lead either with matrixed team members or direct reports • Degree in Computer Science or Business Management (Preferred) • Professional certifications such as CCNP, CCDP (Preferred) • Experience with SD-WAN technologies (Cisco Viptela, Meraki, or similar) (Preferred) • Enterprise wireless experience across office, manufacturing, and distribution environments (Preferred) • Cloud networking experience with AWS, Azure, GCP, or OCI (Preferred) • Familiarity with advanced routing protocols (BGP, OSPF, EIGRP) (Preferred)

🏖️ Benefits

• Health Care benefits: Medical, Dental, Vision; wellness incentives • Retirement benefits • Paid vacation days, up to 15 days • Paid sick days, up to 5 days • Paid personal leave, up to 5 days • Paid holidays, up to 13 days • Birth and adoption leave • Parental leave • Family and medical leave • Bereavement leave • Jury duty • Military leave • Purchased vacation • Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Health Savings Account • Healthcare Spending Account • Dependent Care Spending Account • Tuition Assistance