Digital Customer Care Representative

🕒 May 23

🦌 Connecticut, Maine, +9 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Casella Waste Systems, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🤝 B2B

👥 B2C

⚡ Energy

🔥 Funding within the last year

💰 $37.5M Post-IPO Debt - Casella Waste Systems on 2025-08

B2B • B2C • Energy

Casella Waste Systems, Inc. is a regional integrated waste management company that collects, transports, processes, recycles and disposes of solid waste for residential, commercial, municipal and industrial customers. Founded in 1975 and operating across the Northeastern U. S. , the company provides services including garbage pickup, dumpster rental, portable toilets, liquid services, compactors, transfer stations, recycling facilities, Subtitle D landfills and a waste-to-energy facility, and emphasizes sustainability by converting waste streams into renewable resources. Casella positions itself on customer-focused, customizable service and environmental responsibility.

📋 Description

• Deliver exceptional customer service through digital channels • Handle digital inquiries related to quoting new services, billing and payments, service schedules, service quality, and general questions • Engage with customers using integrated support tools to deliver prompt, personalized assistance • Use digital dashboards and CRM systems to log interactions and monitor service issues • Maintain detailed records of customer interactions and identify trends • Refer unresolved or complex issues to appropriate internal departments.

🎯 Requirements

• High school diploma or GED • 2 to 4 years of experience in a business or office setting • Excellent relationship management, listening, and problem-solving skills • Strong oral and written communication abilities • Customer-focused mindset • Proficiency in Microsoft Office • Ability to work collaboratively in a team environment • Comfortable handling basic issues independently and referring complex matters to senior staff • Working knowledge of the subject matter expected.

🏖️ Benefits

• Medical • Dental • Vision • Life & Disability Insurance • Maternity & Parental Leave • Flexible Spending Accounts • Discounted Stock Program • 401K • Employee Awards • Employee Assistance Plan • Wellness Incentive • Tuition Assistance • Career Pathways • and More.