Incident Handler

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚨 Incident Response Analyst

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Caseware

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

🏢 Enterprise

☁️ SaaS

Finance • Enterprise • SaaS

Caseware is a global leader in providing software solutions for accounting, auditing, and financial reporting. Their products, such as Caseware Cloud and Caseware Working Papers, are designed to modernize accounting practices, streamline audits, and provide robust financial reporting tools for accounting firms, corporations, and government entities. Caseware is renowned for integrating advanced technologies, including AI-driven tools, to enhance efficiency and insight for its users. Their offerings are localized to meet regional standards and cater to diverse sectors, including public and private organizations. With a focus on transformation through technology, Caseware supports over 500,000 accounting professionals in more than 130 countries.

📋 Description

• Initiate and oversee incident response efforts as the primary bridge upon detection within a 24/7 SaaS environment • Collaborate with engineers, product management, and support • Leverage and implement integrations in JIRA, PagerDuty, New Relic, AWS, and Microsoft Teams to monitor, manage, and coordinate incident handling • Drive teams to resolve incidents quickly and efficiently • Understand the software and infrastructure landscape to guide resolution strategies • Ensure appropriate stakeholders are involved in active incidents • Communicate updates and resolution plans to internal and external stakeholders • Track and report uptime metrics • Coordinate and lead post-mortem sessions • Document root causes, lessons learned, timelines, impact, remediation, and preventive steps in post-incident and RCA documents • Follow up on action items to prevent recurrence • Implement proactive strategies and tools to reduce risks and strengthen system resilience

🎯 Requirements

• 5+ years of experience managing critical incidents in SaaS environments • Prior knowledge and understanding of cloud environments, such as AWS, DevOps practices, or related technical operations • Experience in a similar role, preferably within a software or technology company • Strong technical background with experience in incident management and response • Proven ability to lead teams in driving rapid incident resolution • Solid understanding of modern software landscapes • Familiarity with JIRA and PagerDuty integrations • Excellent written and verbal communication skills • Ability to perform well under pressure and manage competing priorities effectively

🏖️ Benefits

• Contrato a termino Indefinido with all the legal benefits • Prepaid Medicine • Life insurance and funeral assistance • Internet allowance • Home office stipend • Competitive compensation — above the market average • 100% remote work environment and an excellent work-life balance • Opportunity to work for a growing global SaaS leader company • A culture that promotes independence, innovation, trust, and accountability • Open space to be creative, innovative and strategize for the future • Mentorship by highly experienced professional • Budget for training • 5 Personal Time Off days per year • Sick Leave Top up to total 100% of salary paid by the employer from Day 3 to 90 • Recognition Award, additional paid time off in recognition of the corresponding year of service • Upgrade vacation starting at 5 years of service • AI-first environment: Be part of an AI-first engineering organization that embraces modern tools, automation, and AI-driven ways of working. • Flexible work options, remote opportunities, generous time-off policies, performance bonuses, recognition programs, career growth opportunities, international projects, and collaboration with a diverse global team