Causa Certa
51 - 200 employees
Founded 2025
⚖️ Legal
💼 Consulting
👥 B2C
Legal • Consulting • B2C
Causa Certa is a Brazil-based, Santa Catarina–headquartered online advisory and case‑management service that helps workers who suffered accidents secure INSS (Brazilian social security) benefits. They offer a free, 15‑minute human assessment via WhatsApp, assist in organizing medical evidence, coordinate with legal partners, and accompany clients through the administrative and judicial steps until retroactive payments and monthly benefits are received. They emphasize plain language, human support (no chatbots), no upfront fees, nationwide remote service, and claim outcomes based on their cases served (1,500+ workers, 67% deferment rate).
Customer Service Quality Supervisor
Job not on LinkedIn
🔥 5 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Causa Certa
51 - 200 employees
Founded 2025
⚖️ Legal
💼 Consulting
👥 B2C
Legal • Consulting • B2C
Causa Certa is a Brazil-based, Santa Catarina–headquartered online advisory and case‑management service that helps workers who suffered accidents secure INSS (Brazilian social security) benefits. They offer a free, 15‑minute human assessment via WhatsApp, assist in organizing medical evidence, coordinate with legal partners, and accompany clients through the administrative and judicial steps until retroactive payments and monthly benefits are received. They emphasize plain language, human support (no chatbots), no upfront fees, nationwide remote service, and claim outcomes based on their cases served (1,500+ workers, 67% deferment rate).
📋 Description
• Ensure excellence in customer service and the commercial approach across the operation • Listen to and evaluate recorded calls • Conduct one-on-one feedback sessions with consultants • Monitor and report KPIs for the area • Review and update quality checklists
🎯 Requirements
• High school diploma • College degree in progress or completed • Experience in staff development and training • Knowledge of CRM systems
🏖️ Benefits
• Totalpass • MediQuo • Remote work (home office) • Birthday Vale Card • Flexible Card • Paid rest for contractors (PJ) • Day-off voucher • TEM SAÚDE (health program)
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