Technical Program Manager – Platform Migration

🕒 April 24

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Cayuse

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

📋 Compliance

⚡ Productivity

SaaS • Compliance • Productivity

Cayuse is a leading provider of research administration software, catering to over 670 top global research organizations. Their connected cloud platform aims to modernize research administration by addressing various administrative challenges, enhancing risk management, resource management, and security in research settings. Cayuse's software solutions are designed to minimize risk, maximize efficiency, and optimize planning for data-driven organizations, serving administrators, researchers, and leadership teams. Their solutions include tools for fund management, ethics and oversight compliance, hazard safety, and training records, making it easy to manage billions in research funds.

📋 Description

• Own the end-to-end migration program: sequencing, milestones, cohort planning, risk management, and success criteria across all customer segments and product lines. • Build and maintain a detailed project plan to migrate customers based on a prioritization framework that incorporates key criteria of the customer base. • Build a standardized, repeatable migration framework that reduces per-customer effort over successive cohorts and scales with Cayuse’s growth. • Define and maintain the migration runbook, including tooling requirements, data validation standards, cutover procedures, rollback protocols, and customer communication templates. • Track program health through clear metrics and surface tradeoffs to senior leadership before they become critical. • Serve as the primary point of accountability for migration delivery timelines and outcomes. • Champion the adoption of AI-powered tools across the team, providing hands-on guidance to accelerate workflows and improve migration outcomes. • Drive alignment across R&D, Product Management, and Professional Services without direct organizational authority. • Partner with engineering to lead the end-to-end design, development, testing, and execution of migration plans, ensuring alignment across teams and on-time delivery. • Collaborate with Infrastructure to develop comprehensive runbooks, test strategies, and automation pipelines that streamline new instance provisioning, product migrations, and legacy instance decommissioning. • Lead regular cross-functional working sessions to surface dependencies, resolve blockers, and maintain delivery momentum. • Partner with Product to ensure the migration path is informed by roadmap priorities and technically sound. • Partner with Professional Services to ensure the migration framework is operationally executable at scale. • Represent the migration program in executive and board-level reporting as required. • Coordinate with Customer Success to manage customer sequencing, readiness, and communication throughout migration windows. • Define quality and acceptance criteria for each migration cohort; establish go/no-go gates and validation checkpoints. • Minimize customer disruption by building robust pre-migration validation, rollback procedures, and post-migration support protocols. • Identify and document lessons learned after each cohort to continuously improve the migration playbook. • Drive continuous improvement of migration processes and tooling to reduce downtime, increase reliability, and shorten overall migration cycles. • Build and maintain dashboards tracking migration velocity, cohort progress, risk status, and customer outcomes. • Produce recurring reporting for R&D, Product, Services, and executive leadership. • Deliver ad hoc analysis to identify emerging risks, capacity constraints, and opportunities to accelerate the program.

🎯 Requirements

• 7+ years in Technical Program Management, Engineering Program Management, or a closely related role at SaaS companies. • Demonstrated experience leading large-scale, multi-customer migration or platform transition programs from design through delivery. • Proven ability to drive alignment across R&D, Product, and Go-to-Market organizations without direct reporting authority. • Experience building structured program management frameworks, playbooks, and runbooks that outlive the program that created them. • Exceptional written and verbal communication skills, including executive-level reporting and presentation. • Strong analytical and problem-solving skills; comfortable with ambiguity and able to impose structure in fast-moving environments.

🏖️ Benefits

• Competitive Medical Benefits (PPO + HSA available) • Vision, Dental, Short-Term Disability fully covered by Cayuse • Unlimited PTO + Holidays + Flexible Work Schedule • Remote Work Stipend • Equal Paid Parental Leave • 401k with Employer Matching • Quarterly Wellness Reimbursement • Remote Work Environment, supporting the Ultimate Employee Experience