Program Manager – Support Services

🔥 50 minutes ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $129k - $135.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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Cayuse Holdings

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏛️ Government

🤝 B2B

🔒 Cybersecurity

Government • B2B • Cybersecurity

Cayuse Holdings is a company that represents a portfolio of businesses focused on delivering IT services across various sectors, including Government, Commercial, and Native Solutions. The company prioritizes long-term relationships with clients and provides a wide range of services, such as program and project management, cybersecurity operations, and systems implementation. With a commitment to sustainability and stewardship, Cayuse Holdings aims to make a positive impact while servicing federal, state, local governments, and tribal entities.

📋 Description

• The Project Manager provides senior-level telecommunications projects and contract support in a large, complex enterprise environment. • Focuses on modernizing legacy voice services, managing large-scale carrier transitions, conducting financial and billing audits, and supporting specialized projects that improve the reliability, compliance, and cost-effectiveness of telecommunications services. • Leads the full project lifecycle for the including the migration of approximately 13,000 copper wire services to VoIP or LTE solutions. • Plans, manages, and coordinates activities across multiple internal teams and vendor organizations to achieve project milestones, timelines, and performance objectives. • Provides ongoing oversight, escalation management, and resolution for ordering and provisioning issues, ensuring timely and accurate service delivery. • Supports the management, tracking, and monitoring of network and voice contracts (e.g., ITB, RFP, RFR, RFI), with an emphasis on compliance with contractual terms and internal policies. • Collaborates with technical resources to validate network readiness, capacity, and infrastructure requirements to support VoIP and LTE service deployments. • Develops and maintains project documentation (e.g., project plans, risk and issue logs, status reports, decision logs) and provides regular updates to leadership on progress, risks, and recommended mitigation strategies. • Provides technical and administrative support to help ensure C2C project milestones are met, coordinating dependencies and schedules across participating teams. • Conducts comprehensive network, voice service, and billing audits to verify accuracy, confirm proper service alignment, and identify opportunities for cost savings. • Leads or supports financial and billing audit efforts, including invoice reconciliation, identification of billing errors, validation of contracted rates, and quantification/documentation of cost recovery or cost avoidance. • Develops, maintains, and delivers training for staff on communications billing audit procedures, tools, and standards, enabling consistent and repeatable audit practices. • Leads and mentors staff on complex VoIP service implementations, including configuration, testing, and migration activities. • Plans and manages HELD Protocol migrations and related efforts to modernize emergency location services in line with applicable regulations and industry best practices. • Provides subject matter expertise on E911-related technologies and network foundations, ensuring design and implementation decisions support regulatory and performance requirements. • Other duties as assigned.

🎯 Requirements

• Minimum of 15 years of experience with telecommunications technologies, including design, implementation, operations, and/or vendor engagement. • Advanced understanding of telecom vendors, available services, and project management workflows, including ordering, provisioning, and lifecycle management. • Extensive knowledge of Centrex and other service offerings, including underlying infrastructure, feature sets, and billing processes. • Extensive VoIP service implementation experience, including network infrastructure requirements (e.g., QoS, bandwidth, latency, and security considerations). • Direct experience supporting telecommunications services in complex, multi-site environments, with an in-depth understanding of diverse network and telecom needs and associated regulatory obligations. • Demonstrated experience leading financial and billing audits in a telecommunications context, including: • Reconciling invoices with contracts and service inventories • Identifying billing errors and discrepancies • Quantifying and documenting cost savings, cost avoidance, and recoveries • In-depth knowledge of E911 regulations, best practices, and technologies, including network foundations and emergency location capabilities (e.g., HELD Protocol). • Proven expertise in the development, structuring, and active monitoring of complex network and telecom contracts, including those established via ITB, RFP, RFR, or RFI processes. • Ability to oversee vendor performance, address issues, and support resolution of matters impacting service quality, cost, or timelines. • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. • Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. • Exceptional verbal and written communication skills. • Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. • Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. • Must be self-motivated and able to work well independently as well as on a multi-functional team. • Ability to handle sensitive and confidential information appropriately. • Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. • Strong project management skills, including scope definition, resource coordination, schedule management, and risk/issue management. • Excellent analytical abilities, with the capability to interpret complex billing data, network inventories, and contractual terms and convert them into actionable insights. • Demonstrated ability to lead cross-functional teams, provide mentoring and guidance, and foster collaboration across technical, financial, and operational groups. • Proficiency with standard office and project tools (e.g., spreadsheets for analysis, presentation tools for reporting, and project management platforms for tracking and reporting).

🏖️ Benefits

• Medical, Dental and Vision Insurance • Wellness Program • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) • Short-Term and Long-Term Disability options • Basic Life and AD&D Insurance (Company Provided) • Voluntary Life and AD&D options • 401(k) Retirement Savings Plan with matching after one year • Paid Time Off