Customer Service Specialist, Italian, English

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🕒 June 30

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CBT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2001

🤝 B2B

🤖 Artificial Intelligence

🥽 AR/VR

B2B • Artificial Intelligence • AR/VR

CBT is a Digital Sherpa systems integrator that helps enterprises navigate digital transformation with IoT, edge computing, and AI-powered solutions. The company designs and implements connected-worker programs, vision AI for worker health and safety, IT/OT convergence, and AR/VR-enabled devices and workflows, providing end-to-end design, software, and implementation services for B2B customers.

📋 Description

• Deliver exceptional customer service via phone, email, or chat to Italian-speaking customers. • Assist with inquiries about products, services, warranties, and technical support. • Provide effective, professional, and efficient solutions. • Accurately document and manage customer interactions. • Act as a true brand ambassador, maintaining the prestige and values of a globally respected automotive company.

🎯 Requirements

• Italian at C1 level (native or near-native proficiency). • English at B2 level (intermediate to upper-intermediate). • Excellent communication and problem-solving skills. • Customer-centric mindset with a proactive attitude. • Good computer skills and adaptability to different tools and platforms. • Willingness to relocate to Greece if not already residing there (relocation fully supported).

🏖️ Benefits

• Fully Paid Training: 10 days of expert-led, certified instruction. • Relocation Assistance: All expenses covered – flight, hotel stay, and real estate agency fee €250 relocation support + real estate agency fee (for those relocating independently) • Night shift premium: +25% per hour • Sundays & public holidays: +75% per hour • Comprehensive Health Care Plan: Plus exclusive employee discounts. • Career Advancement: Clear development pathways and promotion opportunities. • Social & Community Initiatives: Special events and company-sponsored activities. • Remote Flexibility: Work from anywhere in Greece. • Language Learning Support: Free online Greek language courses. • Modern Working Environment: Access to stylish, fully equipped premises in Athens. • Award-Winning Workplace: Join a Great Place to Work-Certified company that values diversity and inclusion. • Equipment & Connectivity Support: Company-provided PC with multiple screens and Mobile internet router supplied during onboarding (ideal if you are temporarily in a hotel or without a fixed connection)