Tech Customer Service Representative – German, English

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🕒 May 26

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CBT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2001

🤝 B2B

🤖 Artificial Intelligence

🥽 AR/VR

B2B • Artificial Intelligence • AR/VR

CBT is a Digital Sherpa systems integrator that helps enterprises navigate digital transformation with IoT, edge computing, and AI-powered solutions. The company designs and implements connected-worker programs, vision AI for worker health and safety, IT/OT convergence, and AR/VR-enabled devices and workflows, providing end-to-end design, software, and implementation services for B2B customers.

📋 Description

• Act as a professional problem solver, finding quick and effective solutions for customers. • Handle technical inquiries with patience and care, even in high-pressure situations. • Maintain meticulous records of issues and follow up until full resolution. • Communicate complex solutions clearly and confidently.

🎯 Requirements

• Native or C1 level in German + Fluency in English. • Comfortable navigating digital tools and explaining technical concepts. • Stay calm, focused, and professional under pressure. • Catch the small things and ensure nothing falls through the cracks. • Previous experience in Customer Service is preferred; sales experience is a plus.

🏖️ Benefits

• Base Salary: €1,300 per month (paid 14 times per year). • Performance Bonus: Up to €225 per month (paid 12 times per year). • Meal Allowance: €7.63 per working day. • Welcome Bonus: Paid in 12 monthly installments during your first year. • Health Insurance: Available from Day 1 (Co-pay for first 6 months; 100% free after 6 months). • Relocation Support: We are exceptionally offering relocation assistance for this specific project!