Inside Sales Representative, Customer Service

🕒 March 31

🇺🇸 United States – Remote

💵 $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CBT Nuggets

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🛍️ eCommerce

🏢 Enterprise

💰 Venture Round on 2006-06

Education • eCommerce • Enterprise

CBT Nuggets is a trusted provider of expert IT training solutions for individuals and teams, offering a wide range of technology-related courses. With over 20 years in the industry, CBT Nuggets has been delivering in-demand certification training available anytime, anywhere. The platform features on-demand video tutorials from industry experts, virtual labs to simulate real-world IT scenarios, and CyberVista practice exams to help learners test their knowledge. It also offers accountability coaching, learner management, and automated usage reporting to aid in tracking progress. CBT Nuggets serves a variety of sectors, including business and government, and is known for its efficiency in e-learning which enhances productivity among IT professionals.

📋 Description

• Responsible for all inbound customer service and sales • Responsible for closing and/or triaging sales opportunities • Responsible for executing re-engagement strategies to increase the health score of existing members • Respond to customer inquiries via phone, email, and chat in a timely and professional manner • Provide first-level technical support for common platform questions and troubleshooting • Assist customers with account management, billing inquiries, and subscription renewals • Gather customer feedback to improve our products and services • Identify and engage potential new subscribers through inbound inquiries • Educate prospects on the value and benefits of a CBT Nuggets online subscription • Conduct product demonstrations and presentations as needed • Close sales and achieve individual and team sales targets • Maintain accurate records of customer interactions and sales activities in our CRM system (Salesforce or TBD) • Collaborate with internal teams to ensure a seamless customer experience • Continuously learn about new product features and IT training trends to effectively assist customers

🎯 Requirements

• Must have at least 3 years of experience in customer service, support, or sales • Strong interest in sales and customer service • Excellent communication skills, both verbal and written • Strong interpersonal skills with a customer-centric approach • Ability to understand and articulate technical concepts clearly and concisely (training provided) • Familiarity with Salesforce is a plus • Self-motivated and results-oriented with a strong work ethic • Ability to work independently and as part of a team • Must understand AI tools, and when and how to use them

🏖️ Benefits

• Generous employee benefits • One share of company's profit-sharing plan as a bonus each time company reaches the 'Distribution' milestone