Merchant Support Specialist, T2

Job not on LinkedIn

🔥 12 minutes ago

🇷🇸 Serbia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CCBill

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

CCBill is a leader in online payment processing services, offering comprehensive solutions for merchants around the globe. Founded in 1998, CCBill has established itself as a trusted provider for secure transactions, catering to over 30,000 internet businesses daily. The company's services include an advanced subscription and billing automation platform, fraud protection, and 24/7 customer support. CCBill supports various industries including eCommerce, high-risk businesses, adult content, dating, live cams, and more, ensuring seamless payment processing and consumer trust. With a focus on innovation, CCBill provides tools for billing and invoicing, as well as resources for eCommerce expansion and merchant growth.

📋 Description

• Design, develop, and implement comprehensive training programs for merchant support agents • Conduct onboarding sessions for newly hired support agents covering company policies, systems, processes, products, and services • Provide continuous learning opportunities for the existing merchant support team • Develop training materials including presentations, videos, job aids, and interactive exercises • Assess training effectiveness through quizzes, role-playing exercises, and practical evaluations • Provide feedback to trainees and management • Partner with product development, compliance, and operations teams on product features, updates, and policies • Continuously evaluate and improve training processes and methodologies • Build and maintain a comprehensive knowledge base for merchant support agents • Monitor industry trends and changes in payment processing • Provide one-on-one coaching and mentorship to support agents • Assist agents in resolving complex issues and improving performance

🎯 Requirements

• Bachelor's degree in Business, Communication, Education, or a related field • Proven experience as a trainer, preferably in a customer support or financial services environment • Excellent presentation, communication, and facilitation skills • Strong knowledge of online payment processing concepts and related technologies • Familiarity with learning management systems and e-learning tools • Ability to adapt quickly to changes and learn new technologies and processes • Demonstrated ability to work collaboratively in a team-oriented environment • Strong problem-solving and analytical skills • Patience, empathy, and a customer-centric approach • Experience with instructional design and content creation is a plus • Knowledge of Restful API/Advanced API

🏖️ Benefits

• Full-time employment • Remote work arrangement • Working hours: Sun–Thu, 2pm–10pm CEST • Great working environment • Opportunity to work with a highly innovative and creative team