L2 Support Specialist

🔥 1 minute ago

🇷🇸 Serbia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Provide second-level technical support to customers via multiple channels • Diagnose and troubleshoot complex software and possible third-party hardware issues • Investigate and resolve customer-reported bugs, system errors, and configuration problems • Collaborate with first-level support and third-level teams to ensure smooth escalations • Document customer interactions, investigations, and resolutions in ticketing and knowledge base systems • Identify recurring issues and suggest product or process improvements • Communicate technical concepts clearly to non-technical users • Deliver exceptional customer service with quick response and resolution times

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) • Proven technical support experience, preferably in a SaaS environment • Experience with ticketing/CRM tools (Jira, Salesforce, Zendesk) • Fluent in English (verbal and written) • Proficient in troubleshooting web and mobile applications • Strong understanding of networking concepts (TCP/IP, DNS) • Familiarity with APIs and API testing tools such as Postman • Working knowledge of databases and SQL • Exposure to JavaScript or similar programming languages • Strong analytical thinking, attention to detail, and a structured approach to troubleshooting • Excellent customer service and empathy skills • Strong collaboration skills with cross-functional teams • Adaptability to a fast-paced, high-pressure environment • Flexibility with 24x7 shift requirements