Merchant Support Specialist – T1

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CCBill

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

CCBill is a leader in online payment processing services, offering comprehensive solutions for merchants around the globe. Founded in 1998, CCBill has established itself as a trusted provider for secure transactions, catering to over 30,000 internet businesses daily. The company's services include an advanced subscription and billing automation platform, fraud protection, and 24/7 customer support. CCBill supports various industries including eCommerce, high-risk businesses, adult content, dating, live cams, and more, ensuring seamless payment processing and consumer trust. With a focus on innovation, CCBill provides tools for billing and invoicing, as well as resources for eCommerce expansion and merchant growth.

📋 Description

• Handle all aspects of support for online payment processing merchants • Provide technical support and integrate merchants and affiliates with CCBill systems • Manage processes, accounts, and contracts • Review accounts and soft sell additional features benefiting merchants • Handle client communications via phone, chat, and email • Triage and troubleshoot issues and requests • Follow up on issue resolution with merchants • Complete change documentation for merchant requests • Own merchant technical integrations with CCBill systems • Advise merchants on company products and features • Soft sell CCBill products to increase merchant revenue • Escalate issues to internal teams according to departmental policies • Identify and implement solutions to improve the merchant experience • Provide ancillary support for escalations from other customer support groups • Perform other duties as assigned

🎯 Requirements

• High school degree or equivalent education • Proficient with Microsoft Word, Excel, and current web browsers • Working knowledge of current internet technologies • Ability to research and solve problems quickly with limited resources • Ability to interface effectively with all levels of employees and management • Ability to multitask • Ability to prioritize and complete interdepartmental tasks in a timely fashion • High degree of professionalism • Excellent English-language verbal and written communication skills

🏖️ Benefits

• Forty-hour week • Afternoon and night shifts available without rotation • Great working environment • Opportunity to work with a highly innovative and creative team • Opportunity to work on existing and new products and features