Senior Director, Client Success

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $181k - $240k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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CCC Intelligent Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

📋 Description

• Lead the Strategic Client Success organization across account leadership, product-focused adoption, and team performance • Set the direction for how Client Success drives adoption, expansion, and client value across the business • Build a high-performing organization with clear roles, strong leaders, and consistent execution • Partner with senior leaders across Sales, Product, Operations, and other functions to improve outcomes and remove friction • Drive operating discipline, accountability, and performance across a large, multi-layered organization • Shape how customer insights, product expertise, and commercial opportunities come together to drive growth • Lead through change and continue refining the model as the organization learns and evolves

🎯 Requirements

• 15+ years in B2B SaaS, ideally in Client Success, Account Management, or a similar enterprise role • 8+ years leading managers and teams of teams • Proven ability to build high-performing, scaled organizations and lead through major change • Strong strategic thinker and operator who can turn complexity into clear priorities and action • Commercially minded, with strong ownership of customer value, growth, and organizational performance • Collaborates across the organization and influences senior leaders effectively • Strong judgment, leadership presence, and the ability to raise the bar across a large organization

🏖️ Benefits

• 401K Match • Paid time off • Annual Incentive Plan • Performance Bonus • Comprehensive health insurance • Adoption Assistance • Tuition Reimbursement • Wellness Programs • Stock Purchase Plan options • Employee Resource Groups