Director of Retention

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⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $55k - $60k / year

⏰ Full Time

🔴 Lead

👔 Director

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Colorado Christian University - College of Adult & Graduate Studies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1914

📚 Education

Education

Colorado Christian University - College of Adult & Graduate Studies is the flagship Christian university in the Rocky Mountain region, established in 1914. It is committed to providing Christ-centered higher education that transforms students to impact the world with grace and truth. The university offers over 200 academic programs, including undergraduate, graduate, and dual enrollment options. The College of Adult & Graduate Studies, also known as CCU Online, serves adult learners globally, emphasizing flexibility and accessibility with over 100 online degree program options. CCU is recognized for its academic excellence, spiritual growth initiatives, and community engagement, making it one of the fastest-growing universities in the United States.

📋 Description

• track, monitor, and document performance of assigned SSAs by analyzing SSA activity, credit hour production and retention goals, and continuing student experiences • supports and encourages advisors to effectively address complex student situations • troubleshoots and de-escalates elevated student situations • leads regular team meetings to cast vision and clarify departmental goals and key areas of focus • leverages data and reporting in Salesforce as a key tool for performance management • conducts monthly reviews of advisor/students interactions, including phone calls, emails, and other tasks in relation to the OSS Advising with Purpose (AWP) program • promotes positive team culture by fostering spiritual development of team members and creates healthy and professional working relationship amongst team members • collaborates extensively with other Director of Retention to ensure consistent application of department goals and communication • collaborates with Training and Development Specialist to identify key training and development needs • perform other duties as assigned.

🎯 Requirements

• A bachelor's degree from an accredited college/university, Master's degree preferred. • Three to five years of progressive responsibility as a leader and/or manager related to customer service and performance managing a team to achieve goals. • Effective oral, interpersonal, and written communication skills. • Exceptional customer service, problem solving, decision making, and creative thinking skills in a fast-paced environment are greatly desired. • Demonstrates self-confidence, patience, empathy, and availability when building rapport with constituents. • Understands and adapts quickly to multi-generational needs and characteristics. • Creative, out-of-the-box thinking who takes initiative to find solutions while clarifying and enforcing CCU’s expectations and policies. • Flexibility, are adaptive to change, teachable; actively locates appropriate resources to assist with unfamiliar situation and is comfortable asking questions and recognizes and learns from mistakes.

🏖️ Benefits

• tuition waiver program • excellent healthcare • generous paid time off • matching 403(b) retirement plan • additional organizational paid benefits and voluntary benefit offerings