Administrative Assistant – Behavioural Health

Job not on LinkedIn

🔥 1 minute ago

🇰🇪 Kenya – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Administrative Assistant

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Career Directions Ltd

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

👥 HR Tech

💼 Consulting

🎯 Recruiter

HR Tech • Consulting • Recruitment

Career Directions Ltd. is a proactive Human Resource Management consultancy firm specializing in Strategic Labour Force Outsourcing, Recruitment, Training, Payroll Processing, and Total Human Resource Management. Established in 2003, it serves as a one-stop shop for HR-related queries and support in and around East Africa. The company aims to champion best practices in Human Resource while addressing worker needs to achieve optimum productivity and profitability, all the while contributing to the success of its partners and improving community lives. Its core values include professionalism, respect, passion, and integrity.

📋 Description

• Enter, update, organize, and maintain patient demographic, insurance, billing, and administrative information in the EHR/EMR • Review records for completeness and correct or follow up on missing information • Maintain organized electronic documentation and assign information to the correct patient • Prepare and submit pharmacy prior authorization requests; gather information, track submissions, and follow up with pharmacies and insurers • Process GeneSight orders, verify required information, track orders, and document progress • Assist with insurance verification, billing follow-up, payment processing, and other revenue-cycle activities • Track outstanding billing and insurance matters and communicate with insurers regarding routine eligibility, claims, and administrative queries • Schedule, reschedule, and confirm psychological and behavioral-health assessment appointments • Coordinate appointments with patients, psychologists, clinicians, and administrative staff • Communicate professionally with patients, pharmacies, insurance companies, healthcare institutions, and other external organizations • Document calls and communications accurately and route clinical matters to licensed professionals • Support therapists, psychologists, psychiatric providers, and administrative staff with day-to-day administrative tasks • Use Google Workspace for communication, documentation, scheduling, meetings, and information management • Maintain strict confidentiality and comply with HIPAA, privacy, cybersecurity, and data-security requirements • Use approved systems for protected health information and report suspected privacy or security incidents

🎯 Requirements

• Bachelor's degree in Health Information Management, Healthcare Administration, Public Health, Health Services Management, Health Informatics, Business Administration with a healthcare focus, or a related field • 3–5+ years' administrative experience in a healthcare environment • Experience supporting healthcare professionals, clinics, hospitals, behavioral-health organizations, insurance organizations, or similar settings • Previous experience using an EHR/EMR system • Knowledge of healthcare administration, patient-information workflows, confidentiality, and HIPAA requirements • Strong computer, data-entry, organizational, and prioritization skills • Excellent written and spoken English with clear and professional telephone communication • Strong interpersonal and customer-service skills • Ability to work independently, meet deadlines, and manage multiple administrative responsibilities • Strong proficiency in Google Workspace • Reliable high-speed internet and a professional, private workspace • Experience with or ability to quickly learn EHR/EMR systems, Google Workspace, pharmacy prior authorization portals, GeneSight ordering systems, healthcare billing/RCM systems, insurance portals, practice-management and scheduling systems, and secure healthcare communication and payment-processing systems • Preferred: experience in behavioral health, mental health, psychiatry, psychology, therapy, or counselling • Preferred: experience with pharmacy prior authorizations and appeals, GeneSight or similar diagnostic/laboratory order processing, healthcare billing or Revenue Cycle Management, psychological or behavioral-health assessment scheduling, insurance verification and communication with insurers, healthcare payment processing, U.S.-based healthcare organizations, and U.S. healthcare terminology and administrative processes

🏖️ Benefits

• Fully remote work arrangement • Full-time schedule of 40 hours per week • 12–18 month contract term based on organizational needs, performance, and mutual fit • One-hour break during the workday