Associate Director – Product Operations

Job not on LinkedIn

🕒 March 26

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $0 - $90k / year

⏰ Full Time

🟠 Senior

⚡️ Product Operations

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CDP Community

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🤝 Non-profit

📱 Media

☁️ SaaS

Non-profit • Media • SaaS

CDP Community is a nonprofit partnership that helps public media stations increase fundraising through collaborative best practices, technology, and shared services. They develop and scale proven marketing and fundraising strategies via CDP Labs, provide CRM and marketing-automation platforms and reporting, and offer a full-service Member Services Bureau that handles transactional and analytic work so stations can focus on engagement and major-donor relationships.

📋 Description

• Identify and engage early adopter stations across the public media system • Partner with Client Support teams to provide training and support to early stage organizations (as needed). • Develop, document, and improve internal workflows to streamline client onboarding and support. • Partner with Sr. Product Manager to support discovery to understand client needs, workflows, and challenges • Tailor demos and training to highlight value for different roles (e.g., marketing directors, membership leaders, data teams). • Create client-facing materials including pitch decks, one-pagers, training resources, and case studies. • Ensure that all client-facing materials remain up to date and create new materials as new features are released. • Act as the primary point of contact for users to gain additional training or to report an issue. • Provide regular feedback to the product team about what resonates (and what doesn’t) with clients in the field.

🎯 Requirements

• 4+ years in training, partnerships, or client engagement role • Proven ability to lead complex discovery conversations, tailor solutions, and guide clients through ambiguity. • Has managed a support pipeline using tools such as Salesforce or HubSpot. • Proven track record of creating effective and scalable support material including knowledge base articles, LMS, and continuous feedback loops. • Expertise supporting multi-stakeholder environments where decision-making spans marketing, operations, IT, and leadership. • Excellent verbal and written communication skills. • Experience supporting SaaS, data/analytics tools, or nonprofit tech. • Knowledge of and exposure to public media, nonprofit fundraising, or marketing workflows (e.g., pledge campaigns, CRM systems, donor segmentation).