Associate Customer Success Manager

Job not on LinkedIn

🔥 4 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $62k - $86.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

💰 Post-IPO Equity on 2015-07

Enterprise • SaaS • Cybersecurity

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Establish a trusted relationship with each assigned customer and drive continued value of our technology solutions • Specific identification of phased upsell and cross sell opportunities of solutions and services • Engagement with multiple customers through proactive, open, responsive, and collaborative account management • Ability to orchestrate and gain strong buy-in with multiple external and internal teams • Manage the overall and ongoing relationship with multiple customers • Facilitate frequent customer consultations and communications to strengthen relationships

🎯 Requirements

• Associates Degree in IT, Business or a related field or equivalent experience • 2-5 years of experience in IT relationship management, project management or account management • Prior Customer Success experience or equivalent technology area expertise • Excellent communication skills both verbal and written • Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines • Ability to work well with teams and independently • Strong analytical skills with a proven ability to proactively collaborate and build relationships • Ability to understand and resolve issues and escalations appropriately • In-depth knowledge of Microsoft Office Suite.

🏖️ Benefits

• Annual bonus target of 25% subject to terms and conditions of plan • Health insurance • Professional development opportunities