Customer Success Manager – Corporate Risk

Job not on LinkedIn

🔥 17 hours ago

🗽 New York, Minnesota – Remote

🗽 New York – Remote ❄️ Minnesota – Remote

💵 $93.1k - $172.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

Finance • Media • SaaS

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Support customers across our Risk & Fraud suite of products • Deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins • Co-create customer success plans, deliver executive business reviews, demonstrate value, and identify and mitigate risk • Serve as a deep product expert in event settings, like industry conferences and webinars • Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings • Develop enablement for customers and Thomson Reuters employees • Utilize technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately

🎯 Requirements

• 3+ years experience working or managing Customer Success portfolios/teams (SaaS preferred) • Demonstrated passion through delivering outcomes in a high-performing team • Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts • Hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms) • Prior experience in the legal technology sector or direct experience working with Risk & legal professionals, law firms, or corporate legal departments • Understanding of Risk & legal workflows, terminology, and common challenges • Functional/technical skills in GenAI systems and AI prompting engineering • Strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins • Strong business acumen and communication skills

🏖️ Benefits

• Flex My Way supportive workplace policies • Work from anywhere for up to 8 weeks per year • Comprehensive benefit plans including flexible vacation • Two company-wide Mental Health Days off • Access to the Headspace app • Retirement savings • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Competitive health, dental, vision, disability, and life insurance programs • Competitive 401k plan with company match • Paid time off including parental leave and sabbatical leave • Optional hospital, accident and sickness insurance paid 100% by the employee • Group Legal Identity Theft Protection benefit paid 100% by employee • Access to 529 Plan • Commuter benefits • Adoption & Surrogacy Assistance