Customer Success Architect

🕒 May 12

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Partner with customers to turn pre-sales command plans into actionable objectives • Guide customers on effective use of the GitLab platform • Own a portfolio of customers and advance adoption, retention, expansion • Build and maintain Customer Success Plans • Act as the primary GitLab liaison for assigned accounts • Provide hands-on onboarding and technical enablement • Program manage account escalations • Collaborate with Services and internal partners

🎯 Requirements

• Practical understanding of Git • Working knowledge of continuous integration, continuous deployment, and DevSecOps practices • Experience partnering with customers to define business outcomes • Background in customer success, post-sales, or professional services work • Ability to manage a portfolio of customers • Skill in handling escalations in technical environments • Strong communication, presentation, and organization skills • Ability to apply transferable skills from related roles

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave • Home Office Support