Customer Success Manager

🕒 May 12

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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CYPHER Learning

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

☁️ SaaS

🤖 Artificial Intelligence

📚 Education

💰 $40M Private Equity Round - CYPHER Learning on 2021-06

SaaS • Artificial Intelligence • Education

CYPHER Learning is an AI-powered learning platform that combines an enterprise-grade learning management system (LMS) and learning experience platform (LXP) with AI-enabled course creation, personalized learning agents, skills management, automation, and analytics. It serves businesses, academic institutions, and extended enterprises to streamline course creation, deliver personalized training (employee onboarding, customer/partner training, compliance, sales enablement), and measure learning outcomes while supporting white-labeling and multi-organization administration.

📋 Description

• Serve as a trusted advisor to customer stakeholders, guiding learning, adoption, and workforce enablement strategies that drive measurable business outcomes • Drive customer onboarding and implementation, ensuring a smooth transition from sale to activation and early value realization • Monitor customer engagement and usage trends, proactively identifying and addressing adoption risks • Build strong customer relationships to uncover expansion opportunities and support upsell and account growth • Own renewal readiness by maintaining high satisfaction, resolving issues quickly, and reinforcing ongoing value • Develop and execute customer success plans that align to business goals, milestones, and measurable outcomes • Lead periodic business reviews to assess performance, align on priorities, and identify opportunities for optimization and growth • Partner cross-functionally with Sales, Product, and Support to ensure a seamless customer experience and relay actionable feedback • Establish multi-threaded relationships across customer organizations, from end users to executive stakeholders • Develop deep expertise in CYPHER Learning’s platform and learning workflows to guide customers on best practices, enablement strategies, adoption, and long term value realization

🎯 Requirements

• 5–10 years of experience in Customer Success, Account Management, or a client-facing role • Experience in LMS, learning technologies, training enablement or skills development solutions • Experience engaging with Learning & Development, HR, Enablement, or Training stakeholders within customer organizations • Bachelor's degree in Business, Technology, Education, or a related field is preferred • Proven ability to manage a portfolio of accounts, balancing personalized engagement with a data-driven, scalable approach • Strong communication and presentation skills, with experience leading customer discussions and engaging stakeholders across multiple levels, including executive audiences • Strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive outcomes in a fast-paced environment

🏖️ Benefits

• Competitive compensation package • Professional development opportunities • Supportive work culture