Customer Success Manager

Job not on LinkedIn

🕒 May 12

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Teton

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

Artificial Intelligence • Healthcare Insurance • Healthcare

Teton is an AI-powered caregiving system designed to enhance the capabilities of care staff in hospitals and care homes. By utilizing optical sensors and computer vision technology, Teton provides real-time insights into patient activities, helping staff prioritize care and improve patient outcomes. The system seamlessly integrates with existing routines, offering a user-friendly interface that empowers caregivers to provide augmented support, ensuring a safer and more efficient environment for both staff and residents.

📋 Description

• Full ownership of post-sale adoption and value delivery for a portfolio of West Coast operator accounts. • Onboarding and training facilitation for new communities, ensuring staff confidence and product fluency from day one. • Relationships with operator leadership (VPs of Clinical, Operations, IT) and community-level stakeholders (EDs, DONs, care staff). • Adoption monitoring and intervention — identifying at-risk communities early and deploying playbooks to course-correct. • Cross-functional partnership: surfacing expansion signals and churn risk to Account Management, channeling client feedback to Product, and partnering with Support on escalation resolution. • Account health scoring and adoption reporting through HubSpot. • On-site presence across your book (~30% travel) for go-lives, training and high-stakes account moments.

🎯 Requirements

• 4+ years in Customer Success or a comparable post-sale, non-quota-carrying role at a B2B healthcare technology company. • Proven track record managing a portfolio of enterprise or mid-market accounts with measurable adoption and retention outcomes. • Experience supporting senior living, post-acute, or long-term care operators — or comparable healthcare provider environments. • Data-fluent: can interpret usage analytics and tie product engagement to operator outcomes. • Excellent written communication — concise, structured, and operator-ready. • Mindset: You love working alongside an international team of extremely hard-working, talented people who move fast and turn technology into workflow reality. • Direct, transparent communicator who escalates early, brings solutions with the problem, and wants teammates who operate the same way. • You thrive in rapid iteration and don't need a finished process to do great work. • Genuinely curious about AI, computer vision, and how emerging technology actually lands in healthcare settings. • You want to do the best work of your career at a company that's genuinely changing how care gets delivered. • You want your work to make a real impact and look back in five years knowing you were part of building something that mattered.

🏖️ Benefits

• Competitive Salary and participation in our warrant program. • Work with state-of-the-art technology in a pioneering field. • A vibrant, learning-focused work environment. • 401(k) plan, paid time off, health insurance.