Technical Onboarding Manager

🕒 March 5

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

💰 Post-IPO Equity on 2015-07

Enterprise • SaaS • Cybersecurity

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers • Understand AWS Cloud Technologies and how they are delivered through Mission Cloud • Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers • Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements • Gather technical requirements from customers, including new and existing AWS account details and configurations • Educate customers on current technologies, Mission Cloud services, and industry best practices

🎯 Requirements

• Experience working in a technical Customer Support, Implementation, or Onboarding role • Ability to work in a project management role • Ability to work with public cloud, preferably with AWS • Ability to communicate regularly with customers over phone or video conference and email • Ability to work with contracts and understand service level agreements • Ability to manage multiple customer onboarding's at one time (Example: 10+ Clients) • Ability to work in a fast paced evolving environment • AWS Cloud Practitioner certification (required after 1 year of employment at Mission Cloud)

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Remote work options