Customer Success Engineer

Job not on LinkedIn

🕒 February 25

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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MONA

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

👗 Fashion

🛒 Retail

Fashion • Retail

MONA is a clothing brand and retailer offering apparel and accessories for women and men. It appears to focus on gender-specific fashion collections and serves consumers seeking clothing options for both women and men.

📋 Description

• Serve as the primary point of contact for B2B customers, addressing technical inquiries related to our software. • Triage, diagnose, and resolve Tier 1 and Tier 2 support tickets, ensuring timely and effective solutions. • Collaborate closely with engineering and product teams to escalate complex issues. • Monitor system performance and proactively identify potential issues to minimize customer impact. • Develop and maintain documentation, including knowledge base articles and troubleshooting guides. • Assist customers in understanding and utilizing platform features, ensuring optimal user experience.

🎯 Requirements

• Minimum of two years of experience in an engineering or technical support role within a B2B SaaS environment. • Proficiency in using testing and monitoring tools such as Postman, PostHog, CloudWatch, or similar. • Familiarity with web technologies including Next.js, React, Node.js, JavaScript/TypeScript, or similar. • Basic knowledge of SQL and scripting languages (e.g., Python, Bash) for data analysis and automation tasks. • Experience with support ticketing systems like Zendesk, Jira, or similar platforms.

🏖️ Benefits

• Professional development through courses, seminars, and certifications. • Annual tech allowance. • Health benefits. • Stock options. • Paid time off and vacations. • Fully remote work.