Customer Success Engineer

🕒 February 10

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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CloudBolt Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

💳 Fintech

SaaS • Enterprise • Fintech

CloudBolt Software is a provider of cloud management solutions focused on optimizing cloud costs and operations. They specialize in Augmented FinOps, a framework that integrates AI and machine learning insights to enhance financial operations in cloud environments. CloudBolt offers a Cloud Management Platform designed for hybrid cloud management, cloud billing, and service delivery automation. The company's solutions help organizations reduce cloud waste and maximize cloud ROI by enabling intelligent automation and governance across public and private cloud infrastructures, including containerized environments like Kubernetes. Recognized as a strong performer in cloud cost management and optimization by Forrester, CloudBolt's platforms are utilized by enterprises for transforming cloud resource management and improving cost control. Their offerings are aligned towards providing advanced capabilities to support enterprises in their cloud FinOps journey.

📋 Description

• Serve as a technical point of contact for customers, diagnosing and resolving issues related to CloudBolt’s StormForge product, Kubernetes, cloud infrastructure, and integrations • Investigate, troubleshoot, and resolve complex technical problems across distributed systems in customer environments • Reproduce issues, analyze logs, metrics, and system behavior, and document findings clearly • Collaborate closely with engineering and product teams to escalate bugs, contribute to root cause analysis, and validate fixes • Assist customers with configuration, initial deployments, and best practices for operating StormForge in Kubernetes and cloud-native environments • Create and maintain technical documentation, knowledge base articles, and troubleshooting guides • Advocate for customer needs by providing feedback to engineering and product teams and occasionally contributing pull requests • Continuously improve support processes, tooling, and operational readiness • Learn and apply new technologies to expand technical expertise and improve customer outcomes

🎯 Requirements

• Bachelor’s degree in computer science, information technology, or related field, or equivalent practical experience • 3+ years of experience in a technical support, systems engineering, SRE, or DevOps-related role • Hands-on experience with Kubernetes, containers, and cloud platforms (AWS preferred) • Strong troubleshooting skills in distributed systems and production environments • Familiarity with Linux systems, networking concepts, and application logs/metrics • Ability to read and understand application code (Go, Python, or similar languages preferred) • Strong written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences • Proven ability to learn new technologies quickly and adapt in a fast-paced environment • Experience supporting SaaS products or enterprise customers is a plus • Kubernetes certifications (CKA or similar) are a plus

🏖️ Benefits

• Medical, Dental, and Vision coverage • 401k with Company Match • Health & Dependent Care FSA • Unlimited PTO • 11 Company Holidays • Volunteer / Community Engagement Day • Tuition Reimbursement • Paid Parental Leave • Equity Grants • Home Internet Reimbursement