Senior Support Analyst, Zabbix

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CEA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1981

🌾 Agriculture

🔧 Hardware

🤝 B2B

Agriculture • Hardware • B2B

CEA is the authorised Australian distributor for major construction and agricultural equipment brands including JCB, Dynapac, Atlas Copco and Ditch Witch. The company supplies, sells and provides parts and service for heavy machinery — generators, portable air compressors, lighting towers, compaction and paving equipment, directional drills, trenchers and other site and waste-management machinery — to construction, agriculture, utilities, mining, government and recycling sectors through a network of branches and dealers.

📋 Description

• Administer, sustain, and evolve corporate Observability environments with Zabbix, ensuring platform availability, performance, scalability, and reliability; • Act as a technical reference at the 3rd level for maintaining the monitoring infrastructure, supporting internal teams, vendors, and strategic partners; • Serve and advise internal clients, understanding technical and business requirements to propose appropriate monitoring solutions; • Identify, propose, and implement improvements to templates, triggers, items, dashboards, discovery rules, alerts, escalations, maps, integrations, and automations; • Support management of infrastructure, application, and service availability through continuous monitoring of metrics, events, and performance indicators; • Participate in War Rooms, critical incidents, and root cause analyses, proposing new monitoring or adjustments to existing checks; • Develop advanced monitoring using preprocessing, LLD, JavaScript, the Zabbix API, and the Zabbix database when necessary; • Work on medium- and high-complexity projects related to Observability; • Ensure adherence to IT governance processes, and to incident, problem, change, capacity, and availability management; • Monitor, optimize, and provide support when necessary for the Zabbix platform itself, including Server, Frontend, Database, Proxies, Agents, SNMP, traps, internal queues, and process performance;

🎯 Requirements

• Solid experience administering large-scale, high-complexity Zabbix environments, preferably supporting more than 6,000 VPS/NVPS; • Advanced knowledge of Zabbix architecture, including Zabbix Server, Frontend, Database, Proxies, Agents, SNMP, IPMI, active/passive checks, traps, actions, escalations, and media types; • Strong command of data preprocessing, metric handling, custom expressions, dependencies, and false-positive reduction; • Advanced experience with Low-Level Discovery (LLD), including discovery rules, item prototypes, trigger prototypes, filters, and overrides; • Knowledge of JavaScript applied to Zabbix for preprocessing, data transformation, and integrations; • Experience with the Zabbix API for automation, integrations, data extraction, and bulk creation/modification of objects; • Knowledge of the Zabbix database such as MySQL or MariaDB, including queries, performance, housekeeping, and troubleshooting; • Experience supporting critical environments, participating in severe incidents, War Rooms, and root cause analysis; • Experience handling support tickets, technical projects, and working with SLA-driven operations; • Knowledge of Observability best practices, monitoring, event management, availability, capacity, and performance; • Intermediate English is desirable for reading and interpreting technical documentation; • Desirable knowledge: • Integrations with ITSM, collaboration, or visualization tools such as ServiceNow, Jira, Teams, Slack, Grafana, Elastic, or Prometheus; • Automation with Python, Shell Script, or Ansible; • Knowledge of Docker, Kubernetes, and container monitoring; • Experience tuning large Zabbix deployments, including pollers, trappers, preprocessors, cache, proxies, housekeeper, and database;

🏖️ Benefits

• Medical and Dental coverage (Employee and Dependents); • Dr. C&A – Telemedicine and Teletherapy; • Annual bonus; • Remote work (Home Office); • Parking or commuter voucher (Work location: Alphaville – Barueri/SP) *only for candidates residing in São Paulo; • BDay Off – one day off during your birthday month; • Flexible hours; • On-site cafeteria; • Flexible Meal Benefit (Meal Allowance and/or Food Voucher); • Totalpass; • Semiannual vacation; • Discounts on purchases at C&A stores and on the e-commerce platform.