Associate Project Manager, Customer Success

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Build strong relationships with internal stakeholders and customers to foster collaboration and trust. • Participate in team meetings, brainstorming sessions, and strategy discussions. • Stay up-to-date with Ciena’s products, services, and industry trends. • Contribute to process improvement initiatives to enhance efficiency and effectiveness. • Assist in planning, tracking, and managing project timelines, deliverables, and milestones. • Coordinate with internal teams to ensure alignment on project goals and schedules. • Prepare and maintain project documentation, including status reports, meeting minutes, and risk assessments. • Help identify potential risks and propose mitigation strategies to ensure successful project delivery. • Support resource allocation and scheduling to meet project requirements. • Act as a liaison between customers and internal teams to ensure customer satisfaction. • Assist in onboarding new customers by providing training, resources, and guidance on Ciena products and services. • Monitor customer feedback and proactively address concerns or issues to enhance the customer experience. • Collaborate with the Customer Success team to develop strategies for improving customer retention and engagement. • Support the creation of customer-facing materials, including presentations, guides, and reports.

🎯 Requirements

• Bachelor’s degree in Business, Engineering, Marketing, or Communications preferred, or relevant years of work experience. • Min 3 years in the technology industry in a role related to project management, customer engagement or customer success, preferably within Services. • Strong organizational and time management skills with the ability to handle multiple tasks and meet deadlines. • Excellent verbal and written communication skills. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools (e.g., MS Project, JIRA). • Analytical mindset with attention to detail and problem-solving abilities. • A customer-focused attitude with a desire to deliver exceptional service. • Ability to work collaboratively in a team environment and adapt to a fast-paced setting.

🏖️ Benefits

• Flexible work environment • Empowerment of individual growth, well-being, and belonging