Lead, Service Operations and Product Management

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $90.7k - $144.9k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Define and execute product roadmap aligned to business priorities • Build business cases by collaborating with stakeholders • Translate business needs into user stories, requirements, and backlog • Work with IT using Agile / Scrum (sprint planning, refinement, reviews) • Conduct discovery (stakeholder inputs, workflow analysis, gap assessment, validation) • Manage product lifecycle activities including releases, updates, and feature enhancements • Monitor market trends and competitive landscape to inform product evolution • Define and enhance supply chain workflows including order management, logistics, inventory planning, repair and global trade • Define and enhance CRM workflows (Salesforce) with focus on customer experience, case management

🎯 Requirements

• Experience in product management within software, supply chain or telecommunication environments • Strong ability to translate technical requirements into product features • Excellent cross-functional communication and collaboration skills • Supply chain operations- order management, logistics, inventory, distribution, repair • Customer service and experience, technical support, service operations • Product Management and Agile/scrum practices – backlog grooming, sprint planning, release planning • CRM platforms such as Salesforce, Reporting tools (Power BI) • System connectivity and data exchange platforms such as B2B integration, APIs, Snowflake, MuleSoft • Business analytics, data modelling - structuring data for workflows, reporting, and decisioning

🏖️ Benefits

• medical, dental, and vision plans • participation in 401(K) (USA) & DCPP (Canada) with company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • company-paid holidays • paid sick leave • vacation time