Family Petition Intake Specialist

šŸ”„ 1 hour ago

šŸ‡ØšŸ‡“ Colombia – Remote

ā° Full Time

🟔 Mid-level

🟠 Senior

✨ Intake Specialist

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Logo of Celerity Fiber

Celerity Fiber

51 - 200 employees

Founded 2020

šŸ“” Telecommunications

šŸ¤ B2B

Telecommunications • B2B

Celerity Fiber is a connectivity provider that delivers next-generation fiber internet, managed Wi‑Fi, and entertainment services tailored primarily for multi-family and commercial communities. The company offers ultra-fast symmetrical fiber speeds (up to 10 Gbps), a 100% fiber network with stated 99. 97% uptime and built‑in redundancy, managed property-wide Wi‑Fi (Celerity Air), entertainment/streaming packages, 24/7 local support, and dedicated account management. Its customers include property managers, developers, HOAs/condos, rental properties, student housing, senior living, and new construction projects, and its value proposition emphasizes turnkey fiber installation, scalable multi‑gigabit performance, IoT/smart‑building readiness, and resident-focused onboarding and support.

šŸ“‹ Description

• Conduct initial intake and discovery calls with prospective clients. • Gather and verify family relationship information. • Identify potential eligibility for family-based immigration petitions. • Explain the general immigration process and required documentation. • Follow up with prospective clients regarding consultations and retainers. • Assist in collecting supporting documentation. • Maintain accurate CRM records and case notes. • Coordinate with attorneys, paralegals, and support departments. • Ensure timely communication and follow-up with clients. • Support individual and team conversion goals.

šŸŽÆ Requirements

• Basic understanding of Form I-130 (Petition for Alien Relative) • Understanding of qualifying family relationships • Knowledge of immigration documentation requirements • Familiarity with CRM systems and client management • Strong customer service and communication skills.

šŸ–ļø Benefits

• 100% Home Office

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