Domestic Customer Service Representative II

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🔥 23 hours ago

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Contact customers by email and phone. • Create jobs in the system for pickups and domestic movements. • Provide support for quotes. • Verify restrictions on product acceptance for transport. • Verify and provide documents required for domestic transport and upload any necessary scanned documents into World Courier systems. • Monitor the system and receive information from drivers or agents about pickup and delivery times to update the system; provide any feedback or information required for a shipment movement. • Contact customers to schedule pickups and deliveries. • Enter all information, charges, and details into the system and HWB for the invoicing process. • Coordinate tracking with operations departments. • Monitor the system for any communications that require feedback or action. • Verify the best route/option before sending a shipment to its destination. • Follow World Courier procedures, work instructions, and processes. • Provide customers with temperature readings in accordance with the relevant procedure. • Respond to questions from the Finance department regarding invoicing processes.

🎯 Requirements

• Fully graduated or currently studying at college in Business, Logistics, or International Relations. • At least 1 year of customer service experience in transportation companies. • Intermediate English level. • Basic Microsoft Office and Windows skills. • Knowledge of national transport document regulations. • Teamwork skills. • Organized. • Customer-oriented. • Ability to multitask. • Initiative and proactivity. • Strong communication skills.

🏖️ Benefits

• Benefit offerings outside the US may vary by country and will be aligned with local market practices. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.