Senior Manager, Field Operations

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🕒 2 days ago

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Lead field operations that make a meaningful difference for clients, healthcare partners, and the patients they serve • Oversee day-to-day operations of field teams, including resource allocation, scheduling, and performance management • Develop and implement operational strategies and best practices to improve efficiency, productivity, and service quality • Lead, mentor, and develop field professionals, fostering a culture of high performance and continuous improvement • Monitor KPIs and SLAs, identify performance gaps, and implement corrective actions • Collaborate with internal stakeholders, including Sales, Client Services, and Quality Assurance, to support seamless program execution and client satisfaction • Manage operational budgets, ensuring cost-effectiveness and alignment with financial targets • Identify and mitigate operational risks and develop contingency plans as needed • Ensure compliance with relevant industry regulations, company policies, and quality standards • Participate in strategic planning and program development to support business growth and innovation • Prepare and present reports on operational performance, risks, challenges, and recommendations to senior leadership

🎯 Requirements

• Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, or a related field • Master’s degree preferred • 7-10 years of progressive experience in field operations, preferably in the pharmaceutical, healthcare, or medical device industry • 3-5 years of leadership experience managing field-based teams • Proven success managing complex operational programs and driving measurable performance improvements • Strong understanding of field service management, logistics, and supply chain processes • Experience in patient assistance programs and operational policies and processes required • General knowledge of reimbursement and market access landscapes • Strong pharmaceutical and biotechnology business knowledge, including client management and healthcare professional communications • Strong customer and client management background • Fluency in English required; French is an asset • Ability to travel frequently as required by the role • Valid driver’s license and access to a vehicle required • Overnight travel may be involved

🏖️ Benefits

• Medical, dental, and vision care • Comprehensive suite of benefits focusing on wellness • Support for working families, including backup dependent care and adoption assistance • Behavioral health solutions • Paid parental leave and paid caregiver leave • Professional development resources and training programs • Mentorship programs • Employee resource groups • Volunteer activities