
5001 - 10000 employees
📚 Education
🛍️ eCommerce
☁️ SaaS
💰 Private Equity Round on 2023-06
Education • eCommerce • SaaS
Cengage Group is a global education technology company dedicated to enhancing learning experiences. With over 100 years of service, Cengage provides affordable and high-quality digital products and services that help learners become job-ready. Their offerings support various educational goals, including reskilling, upskilling, degree attainment, and language learning, ensuring access to quality education for individuals of all backgrounds and abilities.
🔥 2 minutes ago
🗣️🇪🇸 Spanish Required
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5001 - 10000 employees
📚 Education
🛍️ eCommerce
☁️ SaaS
💰 Private Equity Round on 2023-06
Education • eCommerce • SaaS
Cengage Group is a global education technology company dedicated to enhancing learning experiences. With over 100 years of service, Cengage provides affordable and high-quality digital products and services that help learners become job-ready. Their offerings support various educational goals, including reskilling, upskilling, degree attainment, and language learning, ensuring access to quality education for individuals of all backgrounds and abilities.
• Provide exceptional customer service by actively listening, empathizing, and responding to customers’ needs. • Build rapport by communicating with warmth, clarity, and confidence. • Manage all assigned cases while meeting quality, efficiency, & accuracy expectations. • Handle a high volume of inbound & outbound phone calls. • Document all interactions thoroughly and accurately across multiple systems. • Advocate for customers by understanding their challenges.
• 1-2 Years Experience in Customer Service • Bilingual – Fluently Speak, Read, and Write in Spanish/English • Availability to work from Monday to Friday between the hours of 8:30 am and 5:00 pm EST/CST/PST • Required a quiet, distraction-free workspace with reliable internet access
• Total Rewards package designed to support and empower employees
Apply Now🕒 July 8
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