Associate VP – Field Service Delivery

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October 17

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Cennox

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B2B • Security • Technology

Cennox is a managed service partner that collaborates with leading businesses to drive transformational growth and operational efficiency. The company specializes in providing services across facilities, security, and technology domains. Cennox offers comprehensive solutions, from facility design and redevelopment to security innovation and technology infrastructure support. With a global presence, Cennox prides itself on its customer-first approach, ensuring excellence in every project. Trusted by a diverse range of clients, Cennox aims to be the singular partner needed for businesses navigating change in these sectors.

1001 - 5000 employees

🤝 B2B

🔐 Security

💰 Venture Round on 2018-09

📋 Description

• Developing and implementing field service strategies to improve quality, efficiency and customer satisfaction. • Overseeing daily field service delivery operations, including scheduling, resource allocation, and performance management. • Managing and optimizing budgets for field service delivery, ensuring cost effectiveness and financial target are met. • Ensuring high levels of customer satisfaction through effective service delivery, timely issue resolution and proactive customer communication. • Leading and developing a team of regional managers and field service professional by fostering a culture of teamwork and continuous improvement. • Identifying and implementing process improvements to enhance efficiency, reduce costs and improve service quality. • Developing and implementing risk management strategies and contingency plans for field service delivery.

🎯 Requirements

• 5+ years of experience in managing field service delivery and customer management. • Experienced P&L management with revenue that exceeds $50M annually. • Strong analytics and problem-solving skills to identify root causes and develop effective solutions. • Proven results in data driven management that focuses on KPIs and customer satisfaction improvement. • Excellent written and verbal communication skills to effectively communicate with all levels of the organization. • Bachelor’s degree level of education or significant leadership experience in reactive field service delivery to Banking and Retail customers.

🏖️ Benefits

• Cennox is an Equal Opportunity Employer. • Commitment to creating an inclusive environment for all employees.