CRM Systems and Data Operations Manager

🕒 June 2

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $85k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Data Scientist

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Center for Black Educator Development

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

📚 Education

🤝 Non-profit

🌍 Social Impact

Education • Non-profit • Social Impact

Center for Black Educator Development is a nonprofit organization rebuilding the national Black teacher pipeline to achieve educational equity and racial justice. It develops academic pathways and fellowships (e. g. , Teaching Academy, Future Teachers of Excellence Fellowship, Freedom Schools Literacy Academy), provides professional learning and e-learning for Black educators (including Black pedagogy, Black Male Engagement, AI-focused training), and advocates for local, state, and federal policies that support teacher diversity. The Center runs awareness campaigns such as Black Teacher Appreciation Day, awards grants, and reports measurable reach and impact across states and participants.

📋 Description

• Serve as the organizational lead responsible for the ongoing implementation (user setup, permissions, workflows, fields, reports, dashboards, and system configuration), administration, optimization, and long-term adoption of CBED’s CRM ecosystem. • Support the continued build-out and maturation of CBED’s CRM infrastructure, ensuring systems and processes can scale alongside organizational growth. • Manage and maintain CBED’s CRM system, ensuring data hygiene, integrity, accessibility, and security. • Oversee integrations between the CRM and other organizational and third-party systems, including finance, communications, program, event, and Microsoft 365 tools, as applicable. • Ensure compliance with data privacy, security, access, and retention standards. • Develop and maintain system documentation, data dictionaries, standard operating procedures, and user protocols. • Establish and maintain CRM data governance standards, including naming conventions, required fields, data entry protocols, user permissions, reporting definitions, and quality assurance processes. • Clarify source-of-truth rules across Development, Programs, Finance, Communications, and Operations so that organizational data is reliable, consistent, and actionable. • Monitor data quality and lead routine audits, clean-up processes, and corrective actions to improve accuracy and reporting confidence. • Maintain documentation and training resources that support sustainable system use and reduce reliance on individual knowledge. • Ensure consistent data entry, quality assurance, and source-of-truth practices across departments. • Generate regular reports and dashboards for leadership, development, program teams, finance, and board-facing use, as appropriate. • Translate data insights into clear, actionable recommendations that inform fundraising, program delivery, stakeholder engagement, and organizational strategy. • Train staff on effective, consistent, and secure use of the CRM and related data systems. • Drive organization-wide CRM adoption by supporting staff onboarding, training, change management, and consistent system utilization practices across departments. • Partner with the Managing Director of Development to align CRM use with fundraising strategy and donor management, including gift entry processes, donor cycles, stewardship, campaign tracking, and funder reporting needs. • Partner with departmental leaders to align workflows, reporting needs, and operational processes within the CRM environment. • Collaborate with program, finance, communications, and administration teams to ensure the system supports participant tracking, partner engagement, reporting, and cross-functional planning across the organization. • Proactively assess CRM performance, identify operational gaps, and lead system enhancements, automation efforts, and workflow improvements that increase efficiency, data quality, and user adoption. • Stay informed on CRM best practices, emerging technologies, data management trends, and responsible uses of automation and AI-enabled tools. • Support alignment between the CRM and CBED’s broader Microsoft 365 environment, including Excel, SharePoint, Teams, Power BI, Power Automate, and related reporting or collaboration workflows.

🎯 Requirements

• Bachelor’s degree required or equivalent combination of education, training, certification, and relevant experience required; relevant CRM, data analytics, or project management certifications preferred. • 5–7 years of professional experience with CRM systems administration, preferably with Salesforce or a similar platform. • Strong technical skills in CRM configuration, data management, reporting, dashboard development, and data quality control. • Experience integrating CRMs with other systems, including finance, marketing, communications, program, event, or business intelligence tools. • Experience supporting fundraising, donor management, program data, or stakeholder relationship workflows in a nonprofit, education, advocacy, or mission-driven setting preferred. • Proficiency with Microsoft 365 tools, including Excel, SharePoint, Teams, and reporting tools such as Power BI or similar platforms preferred. • Ability to analyze complex data, identify patterns, and present insights in clear, actionable ways for technical and non-technical audiences. • Strong project management and organizational skills, with the ability to manage multiple priorities, document processes, and move system improvements from idea to implementation. • Excellent interpersonal and training skills, with the ability to support colleagues at varying levels of technical comfort. • Commitment to CBED’s mission and a passion for leveraging data and systems to drive impact.

🏖️ Benefits

• Comprehensive benefits package, including health, dental, and vision coverage • Generous paid time off and organizational holidays • Remote work environment with a mission-driven team