Channel Development Professional

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Partner with business stakeholders to understand operational challenges, business objectives, and process improvement opportunities • Elicit, analyze, document, and validate business and system requirements for CRM enhancements and new capabilities • Translate business needs into detailed functional requirements, process flows, user stories, and acceptance criteria • Collaborate with Product Owners, Technology teams, and business partners throughout the software development lifecycle • Analyze current business processes and identify opportunities to improve efficiency through automation and system enhancements • Support the design, testing, implementation, and validation of CRM enhancements and product releases • Develop and execute User Acceptance Testing (UAT) plans, document test results, and coordinate issue resolution • Create and maintain process documentation, business requirements, and workflows • Assist in developing reports, dashboards, and analytics that provide meaningful insights • Support change management by developing training materials, communicating system changes, and assisting users during implementation • Monitor system performance, user feedback, and business metrics for continuous improvement

🎯 Requirements

• Bachelor's degree in business, Information Systems, Operations, or related field, or equivalent experience • Experience gathering, documenting, and validating business and functional requirements • Experience working with CRM platforms (Salesforce preferred) and business process improvement initiatives • Strong understanding of lead managements, sales operations, workflow automation, and customer engagement processes • Experience creating process maps, business requirements documents, user stories, and acceptance criteria • Strong analytical, problem-solving, organizational, and communication skills • Experience supporting Agile project delivery and collaborating with cross-functional teams • Ability to manage multiple priorities in a fast-paced environment • Travel up to 20%

🏖️ Benefits

• Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off (including paid time off, company and personal holidays, paid parental and caregiver leave) • Short-term and long-term disability • Life insurance • Many other opportunities