Consultative Pharmacy Technician 2, Consumer Engagement

🕒 May 20

🌵 Arizona, Florida, +2 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

💵 $43k - $56.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💊 Pharmacist

🚫👨‍🎓 No degree required

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Advocate for members understanding pharmacy benefit options • Support transition from retail to mail-order services • Address questions related to pharmacy • Assist with Rx Education/Enrollment processes and medication research • Triage calls requiring consultation with pharmacist • Make outbound calls offering medication therapy management programs • Schedule medication review sessions with consultative pharmacists • Document member interactions thoroughly in accordance with compliance standards • Adhere to scripting protocols while maintaining member-centered conversation style

🎯 Requirements

• High school diploma or equivalent required • 2+ years customer service, pharmacy benefit, Pharm Tech, or healthcare experience • Must have an active Pharmacy Technician License • Ability to fulfill Annual Verification of license by required deadline • Strong verbal communication skills • Proven ability to build rapport and drive action through consultative engagement • Ability to work in a structured, metric-driven environment with daily, weekly, and monthly performance goals • Comfortable navigating multiple systems and documentation tools simultaneously

🏖️ Benefits

• Medical, dental and vision benefits • 401(k) retirement savings plan • Time off (including paid time off, company and personal holidays) • Volunteer time off • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Many other opportunities