E-Referral Specialist – Home Health

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🔥 15 hours ago

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Monitor multiple e-referral systems to identify new referrals and manage alerts and notifications • Monitor email for request to pull referrals from all applicable referral systems • Perform follow-up and manage all related communication • Scan documentation to determine patient eligibility for services (service area, orders, insurance, etc.) • Monitor status of all referrals received, follow up with each throughout process, reports on status weekly • Communicate with branch, sales, and leadership by email or phone for status updates and referral decisions • Daily management of ERST log with all referrals and ROCs decisions • Maintain acceptable productivity level, as determined by work assignment and departmental standards • Comply with and follow all regulatory compliance areas, policies & procedures, and company best practices

🎯 Requirements

• High School Diploma or its equivalent • Can type a minimum of 40 wpm • Comprehend and apply principles of basic math while analyzing data and generating reports • Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams • Good logical thinking and decision-making skills • Can follow strict timelines • Communication with all levels of management • Can work with multiple screens/systems ensuring attention to detail • Time management skills and can work in a fast-paced environment • Must read, write and speak fluent English • 1 or more years customer service or other healthcare related experience; preference working in a home health environment

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, paid parental and caregiver leave) • short-term and long-term disability • life insurance • many other opportunities