Community Support Representative

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Centific

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤖 Artificial Intelligence

🛍️ eCommerce

🏢 Enterprise

Artificial Intelligence • eCommerce • Enterprise

Centific is a company that provides Zero distance innovation™ solutions for Generative AI (GenAI) creators and industries. The company focuses on rapid, safe, and scalable AI deployment, offering high-quality data and models to drive business impact through accelerated deployments. With expertise in AI and data science, Centific is positioned as a leader in data annotation and labeling for AI/ML, recognized by the Everest Group’s 2024 assessments. Their AI platforms support enterprise-ready applications, particularly improving search, personalization, fraud detection, and customer engagement in ecommerce environments. Centific serves a wide array of industries with foundational and frontier AI data solutions, fostering partnerships with leading model providers to advance sustainable GenAI models and applications.

📋 Description

• Handle fraud-related tickets and cases in Dynamics and internal tools, providing clear, timely, and accurate responses to contributors. • Review suspicious accounts, patterns, and activities, including KYC results, multiple accounts, and unusual behavior. • Decide on appropriate account actions based on internal guidelines. • Apply warnings, temporary holds, and deactivations when needed, documenting decisions and rationale. • Collaborate with Community Support, Recruitment, Project teams, and other stakeholders. • Escalate complex issues. • Improve fraud workflows, macros, and documentation by flagging recurring issues, gaps, and edge cases.

🎯 Requirements

• Strong written English communication skills with a clear, professional tone. • High attention to detail and ability to follow structured guidelines. • Sound judgment in ambiguous cases. • Comfortable working with Dynamics, internal platforms, and KYC tools. • Ability to learn new systems quickly. • Ability to work independently and manage a steady ticket volume. • Ability to collaborate effectively with a distributed team. • Experience in customer support, community support, operations, or trust and safety / fraud review is a plus. • Experience in a crowdsourced or freelance environment is especially advantageous. • Willingness to work independently and collaboratively. • Outgoing and socially confident approach to connecting with people from around the world.

🏖️ Benefits

• Paid leave • Other benefits • Growth opportunities within the company • Flexible work when and from where they want through OneForma opportunities • Opportunity to work with an international team in a diverse and open-minded environment