Client Operations Specialist

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October 10

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Centivo

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Healthcare Insurance

Centivo is an innovative health plan provider for self-funded employers that focuses on delivering high-quality healthcare at an affordable cost. The company believes in the power of primary care to improve health outcomes and reduce costs. Centivo offers plans with free primary care, no deductibles, and low, predictable copays, thereby encouraging members to utilize their health benefits without financial burden. The plans are curated to meet stringent price and quality standards, promoting a strong relationship with primary care providers and integrating virtual care options. Centivo's approach is designed to reduce overall medical expenses while enhancing the healthcare experience for both employers and employees.

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

📋 Description

• The Client Operations Specialist plays a vital role in supporting our Client Success team with the end-to-end delivery of health insurance services for employer groups, brokers, and individual members • Act as Subject Matter Expert, representing the voice of the customer and client success, on any product, network, vendor discussions and rollouts • Identify Client Success needs and requirements related to such rollouts, ensuring timely distribution of deliverables to Client Success • Ensure accuracy and integrity of client data in internal systems • Monitor KPIs related to client satisfaction, service level agreements (SLAs), and operational performance • Alert Client Success if KPI’s are not meeting targets and make recommendations to improve performance

🎯 Requirements

• 5 years of experience in health insurance, healthcare, or employee benefits, preferably in a client-facing or operational role • Must have worked in a TPA or direct carrier setting • Experience working with health insurance products (HMO, PPO, HDHP, etc.), funding types (fully insured, ASO, Level Funded), and regulations (ACA, HIPAA) • Strong organizational and project management skills • Proficiency with MS Office (Excel, Outlook, Word) • Excellent written and verbal communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information form others • Holds high Customer Service standards and aims to be client-orientated with a drive for quality service.

🏖️ Benefits

• Offers Equity • Offers Bonus