Support Specialist

🕒 July 9

🇺🇦 Ukraine – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 38%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Team Centro

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🛍️ eCommerce

SaaS • B2B • eCommerce

Team Centro is part of Ortnec holdings, a group of companies that specialize in developing SaaS platforms for the online entertainment industry. The company offers a variety of services including website design, web development, affiliate programs, content delivery, content syndication, content licensing, and online payment processing. Their platforms cater specifically to the needs of content licensing markets and billing for online services.

📋 Description

• Onboard new clients and helps them integrate our API & launch payment methods • Investigate client-reported incidents & assist with questions via ticketing system • Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch) • Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues • Escalate requests to appropriate teams and facilitate/track them through resolution • Contribute to internal documentation

🎯 Requirements

• Experience in payments, fintech, e-commerce • Strong analytical, pattern recognition and problem-solving skills • Basic understanding of card payments workflow and 3D Secure • Basic understanding of APIs, HTTP requests, JSON, and web technologies • English (to email with clients, read and interpret technical documentation) • Manage multiple requests and priorities simultaneously • Strong attention to detail and ability to solve problems individually • Adaptability to new patterns, quick-learner • Comfortable working with SLAs/ticketing systems such as Jira. • Nice to have: Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana) • Nice to have: Experience with API testing tools (e.g. Postman)

🏖️ Benefits

• Stable salary and official employment • Paid time off and holiday gifts • Corporate insurance and English courses (after the probation period) • Opportunity to join a growing international payments business • Flexible work environment • Career growth