Automation Support Engineer – NOC

🔥 11 hours ago

🇲🇽 Mexico – Remote

💵 $26k - $30k / month

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cerby

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS

Cerby is an identity security automation platform that helps organizations secure and automate access for applications that lack standard identity integrations. It provides credential management, single sign-on (SSO) and MFA for non‑SAML/OIDC apps, identity lifecycle automation without SCIM/APIs, privileged access management for disconnected apps, and centralized controls for enterprise social media accounts, integrating with existing IAM/IAG/PAM stacks.

📋 Description

• Support day-to-day operations of Cerby’s automation platform, ensuring reliability and performance • Analyze and debug failed automation executions using logs, browser tools, and internal dashboards • Collaborate with engineering and support teams to troubleshoot automation issues and escalate where needed • Monitor alerts and automation queues to proactively resolve errors and delays • Review and adjust XPath, selectors, and flow parameters to adapt to application UI changes • Contribute to automation testing and quality assurance cycles • Document known issues, root causes, and solutions in a support knowledge base

🎯 Requirements

• 1–3 years of experience in automation support, QA, NOC, or IT operations • 1+ year working with JavaScript; TypeScript is a plus • Experience coding, testing, debugging, and using automation techniques • Experience troubleshooting web technologies (HTML/CSS) using browser developer tools • Strong problem-solving skills and ability to work with logs, error traces, and system outputs • Experience with REST APIs and JSON • Ability to communicate clearly with technical and non-technical stakeholders • Organized, process-driven mindset with attention to detail • Familiarity with monitoring tools such as Datadog • Familiarity with version control such as Git • Familiarity with ticketing systems such as Zendesk and Jira • Ability to work independently and as part of a distributed team • Available for on-call or rotational support schedules • Nice to have: experience with RPA platforms or workflow automation tools • Nice to have: exposure to authentication mechanisms such as MFA and OAuth • Nice to have: basic experience writing or maintaining test scripts • Nice to have: background in SaaS operations or identity and access management

🏖️ Benefits

• Remote work in Mexico • Rotational/on-call support schedule availability