Technical Support Advocate T1

🔥 2 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Boldr

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.

📋 Description

• Install, modify, and make minor repairs to computer hardware and software systems • Resolve tickets for staff-generated technical requests or problems • Troubleshoot technical and process issues to maintain productivity • Consult users to determine appropriate hardware and software needs • Study technical applications and recommend ways to maximize computer system capabilities • Test compatibility of new programs with existing systems • Confirm program objectives and specifications through testing and modifications • Evaluate vendor-supplied software for compatibility with existing hardware and programs • Install software and necessary workflow applications • Train users on new software through videos, manuals, and digital instruction pages • Maintain system capability • Perform software, network, and database performance tuning • Document hardware and software updates • Keep current with technical advancements through workshops, publications, and professional societies • Draft operating instructions and reference materials for users • Support other team members to ensure program success

🎯 Requirements

• 2 years of technical support experience, preferably supporting customers via email and chat • Experience installing software and programs on computers and/or phones • Technical know-how to solve bugs and resourcefulness to find solutions • Intermediate-level knowledge of web-based and mobile apps • Availability to work US business hours and weekends, with flexibility based on operational needs • Native or near-native written and spoken English with excellent grammatical accuracy • Ability to understand and explain complex and abstract concepts simply • Ability to convey tone properly via written communications • Creative problem-solving skills • Proficiency in navigating multiple resources and troubleshooting independently • Basic knowledge of real estate terms and processes • Ability to handle escalations • Flexible work schedule • Proven ability to work remotely as part of a team and with little direction highly desired