Technical Support Engineer – Digital Marketing

Job not on LinkedIn

🔥 1 minute ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Truelogic Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Truelogic Software is a nearshore software development company specializing in agile staff augmentation services. They focus on providing custom outsourced software development with a team of highly skilled engineers from Latin America. Truelogic Software partners with both startups and Fortune 500 companies, offering solutions that align with their clients' time zones and ensuring high-quality outcomes through collaboration and responsiveness. With a presence in over 25 countries, Truelogic emphasizes remote work for better quality of life, and their engineers are experienced in various industries, delivering a wide range of successful projects globally.

📋 Description

• Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure • Investigate, diagnose, and resolve technical incidents and service requests • Monitor and troubleshoot cloud-based environments and services • Support AWS and/or Azure environments as part of day-to-day technical operations • Collaborate with internal technology teams to troubleshoot and resolve complex issues • Escalate incidents when necessary and follow issues through to resolution • Document troubleshooting steps, solutions, and technical procedures • Identify recurring issues and contribute to improvements in support processes and system reliability • Communicate technical issues and solutions clearly to technical and non-technical stakeholders • Follow established support, security, and operational procedures

🎯 Requirements

• To be based in LATAM • Professional senior experience in technical support, IT support, systems administration, cloud support, or a related technical role • Strong troubleshooting and problem-solving skills • Hands-on experience with at least one major cloud platform, particularly AWS and/or Azure • Understanding of cloud infrastructure and common enterprise IT environments • Ability to investigate technical issues across applications, systems, and infrastructure • Strong written and verbal communication skills • Ability to work effectively with distributed teams and stakeholders • Experience working with ticketing, incident-management, or IT service-management processes • Strong documentation and organizational skills • Ability to prioritize multiple support requests and manage issues through resolution • English proficiency sufficient to communicate effectively with global technical and business teams • Experience with additional cloud, infrastructure, networking, scripting, monitoring, or automation technologies is a plus

🏖️ Benefits

• 100% Remote Work • Highly Competitive USD Pay • Paid Time Off • Work with Autonomy • Work with Top American Companies • Engagement activities • Work-life balance support • Collaboration with a diverse, global network • Access to senior, seasoned professionals