Technical Support Engineer, Manufacturing Information Systems

Job not on LinkedIn

🕒 August 27

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vista

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

📣 Marketing

🛍️ eCommerce

💰 $40M Venture Round on 2003-07

Marketing • eCommerce • Design/UX

Vista is a remote-first company dedicated to empowering small businesses by providing exceptional services in technology, design, marketing, and customer care. With a global workforce of over 6,500 team members across 17 countries, Vista emphasizes collaboration, inclusivity, and sustainability. Their commitment to innovation enables small businesses to thrive, while the company's culture fosters personal and professional growth for its employees.

📋 Description

• Provide Level 2 technical support by resolving escalated issues from Customers and Tier 1 Support • Troubleshoot application, configuration, API, and data-related issues • Analyze application logs, stack traces, monitoring alerts, and system metrics • Escalate software defects to Engineering with detailed technical analysis • Support customer configuration requests and application functionality • Monitor production environments and respond to alerts • Participate in incident response and recovery activities • Support on-call production activities • Work closely with Engineering, Product, DevOps, and Operations teams • Contribute to troubleshooting documentation, runbooks, and knowledge articles • Share technical knowledge with Tier 1 Support • Identify recurring issues and suggest process improvements • Participate in automation initiatives • Contribute to post-incident reviews

🎯 Requirements

• Strong understanding of application support methodologies and incident management • Experience troubleshooting production applications and distributed systems • Ability to analyze application logs, error messages, and stack traces to identify root causes • Knowledge of REST APIs, including querying, testing, and troubleshooting API endpoints • Understanding of JSON request and response payloads • Knowledge of SQL for querying databases and troubleshooting data-related issues • Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field (nice to have) • 2–5 years of Application Support or Technical Support experience (nice to have) • Working knowledge of AWS cloud services and cloud-native applications (nice to have) • Experience supporting RESTful JSON-based web services (nice to have) • Familiarity with Zendesk for ticket management (nice to have) • Experience using Confluence for technical documentation (nice to have) • Experience with Slack or similar collaboration platforms (nice to have) • Experience with Confluence, New Relic, and Postman tools (nice to have)

🏖️ Benefits

• Remote-First operating model and culture • Flexibility to work from home • Collaboration spaces for team members to work physically together • Autonomy in defining team roadmaps and choosing programming languages and technologies • Diverse, inclusive, and collaborative workplace culture