Lead Technical Support Engineer, Manufacturing Information Systems

Job not on LinkedIn

🕒 August 27

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vista

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

📣 Marketing

🛍️ eCommerce

💰 $40M Venture Round on 2003-07

Marketing • eCommerce • Design/UX

Vista is a remote-first company dedicated to empowering small businesses by providing exceptional services in technology, design, marketing, and customer care. With a global workforce of over 6,500 team members across 17 countries, Vista emphasizes collaboration, inclusivity, and sustainability. Their commitment to innovation enables small businesses to thrive, while the company's culture fosters personal and professional growth for its employees.

📋 Description

• Provide technical leadership for customer and manufacturing site implementations • Lead deployment, configuration, testing, rollout, and stabilization of UI-based manufacturing applications • Guide Implementation Support Engineers in configuring workflows, operator UIs, business rules, integrations, user roles, permissions, and application settings • Serve as the highest technical escalation point for complex or high-risk implementation issues • Partner with Engineering on product defects • Establish and maintain implementation standards, patterns, and best practices • Partner with Manufacturing Operations, IT, Product, and Engineering to translate production requirements into effective solutions • Validate application functionality and troubleshoot configuration, deployment, and production issues • Monitor implementation milestones, identify risks, and ensure timely delivery • Develop and maintain implementation documentation, SOPs, configuration guides, and knowledge resources • Train end users and manufacturing supervisors on application functionality and best practices • Identify opportunities to improve implementation processes, application usability, and customer experience • Provide customer and manufacturing feedback to Product and Engineering for product enhancements

🎯 Requirements

• 6+ years of experience in application implementation, technical support, software deployment, or systems engineering • Experience configuring enterprise or web-based applications • Understanding of client-server architecture and REST APIs • Familiarity with AWS cloud platform • Familiarity with version control tools such as Git • Basic knowledge of SQL for data validation and troubleshooting • Familiarity with Windows and Linux environments • Excellent communication and stakeholder management abilities • Ability to work with cross-functional technical and business teams • Willingness to travel to manufacturing sites as required • Bachelor's degree in Computer Science, Information Technology, Electronics, Industrial Engineering, or a related field (nice to have) • Experience with Manufacturing Systems, Factory Automation, or Industrial Software (nice to have) • Experience with Agile/Scrum methodologies (nice to have) • Experience using ticketing tools such as Jira or Zendesk (nice to have)

🏖️ Benefits

• Remote-First operating model and culture • Flexibility to work from home • Collaboration spaces for team members to work physically together • Autonomy to define team roadmaps • Freedom to use programming languages and technologies that suit the team • Opportunity to make enterprise-level impact in a small, nimble environment • Inclusive culture of fairness, respect, and belonging