Technical Support Agent, Bilingual

🔥 0 minutes ago

🇲🇽 Mexico – Remote

💵 $19k - $19.8k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Powerfleet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

📦 Logistics

💼 Consulting

🤖 Artificial Intelligence

Logistics • Consulting • Artificial Intelligence

Powerfleet is a global AIoT and SaaS-based mobile asset management company that provides end-to-end solutions to monitor, manage, and optimize connected vehicles and warehouse assets. The company ingests and harmonizes data from diverse sources to deliver actionable insights that improve safety, efficiency, and sustainability across the supply chain. Powerfleet serves millions of subscribers and thousands of enterprise customers worldwide, positioning itself as a B2B technology provider for intelligent mobility and operational optimization.

📋 Description

• Respond to customer inquiries via chat, email, or phone • Troubleshoot and resolve technical issues and account-related questions • Process installation quality-control checks • Escalate complex cases to Tier 2 or the appropriate team • Maintain accurate, detailed customer interaction records in the ticketing system • Collaborate with colleagues to improve processes, documentation, and customer satisfaction • Work toward KPIs including response time, resolution rate, and customer satisfaction • Provide first-level support to customers in the United States and Canada

🎯 Requirements

• Fluent written and spoken English • Basic technical knowledge or familiarity with comparable products and services • Basic knowledge of hardware and software • Experience using CRM tools • Approximately one year of customer service or technical support experience preferred • Availability to work shifts • Bachelor’s degree preferred • Equivalent relevant work experience will also be considered • Flexibility regarding assigned working hours • Collaborative mindset, attention to detail, and willingness to learn and grow

🏖️ Benefits

• Two days off per week • Lunch break included in the nine-hour shift • Onboarding schedule Monday through Friday, 8:00 AM to 5:00 PM • Scheduling needs accommodated whenever possible • Opportunity to build skills and grow • People-first, diverse, equitable, and inclusive workplace