Lead, Technical Support

🔥 2 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kyndryl

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Support Treasury and Cash Management operations • Monitor payment processing, bank statement interfaces, scheduled jobs, and banking portal access controls • Serve as a link between Treasury Operations, business users, banking partners, and technical support teams • Provide operational support • Perform access and reconciliation activities • Investigate issues and coordinate incident resolution • Help maintain regulatory and audit compliance across Treasury systems and banking portals

🎯 Requirements

• Excellent problem-solving, analytical, and critical-thinking skills • Communication and presentation skills for technical and non-technical audiences • Ability to manage multiple projects simultaneously with attention to detail • Knowledge of incident and problem management processes • Experience with job scheduling and monitoring tools • Strong Microsoft Excel skills • Familiarity with access management and reconciliation processes • Understanding of bank statements, payment processing, and cash management concepts • Experience with ticketing systems such as ServiceNow or similar platforms • Treasury Management System (TMS) experience preferred • SWIFT, MT940, CAMT, ISO 20022, or bank connectivity knowledge preferred • FIS (Trax, Integrity, eBAM) and Moody's eCredit preferred • Banking portal administration experience preferred • Power BI, Power Automate, SQL, or automation experience preferred

🏖️ Benefits

• Flexible, supportive environment • Well Be programs supporting financial, mental, physical, and social health • Personalized development goals • Continuous feedback • Certifications with Microsoft, Google, and Amazon • Coaching and hands-on learning experiences • Access to cutting-edge learning opportunities • Career path and development tools