Operations Support Analyst, Bilingual/English

🔥 18 hours ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Assist the Worldwide Video Sales Operations Team with day-to-day back-office activities • Manage account setups, modifications, and account data gathering • Coordinate people and information to troubleshoot onboarding issues • Track and resolve partner setup and entitlement management tasks • Resolve support cases including onboarding inquiries, account setups, quote and order troubleshooting, and partner lifecycle issues • Develop standardized methods for handling support resolutions and increasing efficiency • Document case management and troubleshooting processes • Collaborate with Order Management, Finance, IT, and Customer Success • Coordinate with internal stakeholders to support sales teams • Bridge time gaps for global teams to reduce resolution turnaround times • Communicate via email, Slack, and video calls • Provide heavy administrative support while managing multiple requests

🎯 Requirements

• Strong written and reading skills for professional email correspondence and Slack communications • Clear spoken English for daily internal video calls and team briefings • High availability and consistent online presence for live inquiries and real-time support requests • Familiarity with Help Desk or Ticketing software (e.g., Zendesk, Jira, or similar) • Ability to multitask and adapt to an ever-changing environment • Detail oriented with strong attention to accuracy • High School Diploma or equivalent (GED) • Candidates MUST reside in Reynosa • 2+ years of experience in Sales Operations, Customer Support, or Sales Administrative roles • Demonstrated support mindset with a strong aptitude for seeing issues through to resolution • Travel requirements under 10% • Salesforce experience is a significant plus, but not required • Bachelor’s Degree is a plus, but not required

🏖️ Benefits

• Referral Payment Plan: Yes • Remote work indicated in the job title • Travel requirements under 10% • Relocation provided: None