Senior Modern Workplace Engineer – Intune, M365

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Cerence Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2019

🤖 Artificial Intelligence

🚗 Transport

💰 Grant on 2020-12

Artificial Intelligence • Transport • Automotive

Cerence Inc. is a global company focused on providing AI-powered solutions, particularly in the automotive industry. They specialize in conversational and generative AI technologies that create intelligent, natural, and personalized interactions between humans and vehicles. With innovations like their proprietary automotive large language models, Cerence enhances user experiences across various forms of transport including cars, two-wheelers, and trucks. The company has over 500 million vehicles shipped with its AI technology, serving more than 80 OEMs and Tier 1 customers worldwide. Cerence is dedicated to continuous advancements in AI, aiming to revolutionize in-car user experiences through fast delivery and seamless integration of their solutions.

📋 Description

• Deliver and own the migration of company applications into Intune Company Portal (packaging, deployment, lifecycle management). • Define standards for application onboarding (testing approach, rollout method, documentation, troubleshooting playbooks). • Maintain and improve the solution over time: rationalise the app catalogue, improve reliability, and drive continual service improvements. • Administer and improve core M365 services, with emphasis on SharePoint/OneDrive and tenant governance. • Provide Tier 2/3 support for escalated service requests from the IT Service Desk; document recurring fixes in the knowledge base. • Support identity and access needs in Entra ID, including SSO configuration and Enterprise Application management.

🎯 Requirements

• Expert in Microsoft Intune administration, including application deployment and operational support. • Expert in SharePoint/OneDrive administration (permissions, governance, support). • Advanced Entra ID administration, including SSO configuration and Enterprise Application creation/management. • Advanced Azure administration skills relevant to endpoint and identity services. • Strong customer-service mindset; able to communicate clearly with technical and non-technical stakeholders. • Strong professional English (written and spoken) for global collaboration. • On-prem Active Directory administration (nice-to-have). • Exchange / email flow configuration and troubleshooting (nice-to-have). • Familiarity with Jira Software / Jira Service Management (or similar ITSM tooling) for request and incident workflows (nice-to-have). • PowerShell / automation experience for repeatable admin tasks and operations (nice-to-have).

🏖️ Benefits

• Ownership of a high-impact modern workplace programme (Intune Company Portal) and ongoing service improvements • Broad exposure across endpoint management, identity, and Microsoft 365 operations in a global environment