CeriFi
201 - 500 employees
📚 Education
Education
CeriFi is a company focused on professional education and training across various fields, including financial planning, tax and accounting, insurance, financial crimes, and legal education. With brands such as West LegalEdcenter, CheckPoint Learning, Bionic Turtle, Mark Meldrum Financial Planning, Dalton Education, and others under its umbrella, CeriFi offers continuing education and certification programs. The company emphasizes tech and innovation to enhance its educational platforms and services.
Customer Service Manager
🔥 0 minutes ago
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CeriFi
201 - 500 employees
📚 Education
Education
CeriFi is a company focused on professional education and training across various fields, including financial planning, tax and accounting, insurance, financial crimes, and legal education. With brands such as West LegalEdcenter, CheckPoint Learning, Bionic Turtle, Mark Meldrum Financial Planning, Dalton Education, and others under its umbrella, CeriFi offers continuing education and certification programs. The company emphasizes tech and innovation to enhance its educational platforms and services.
📋 Description
• Lead, coach, and inspire a team of Customer Service Representatives, fostering a culture of accountability, collaboration, and exceptional service. • Oversee the daily operation of the customer service team, ensuring timely, accurate, and high-quality support across phone, email, and case management channels. • Establish and monitor key performance indicators (KPIs), including response times, resolution rates, customer satisfaction, and team productivity. • Lead initiatives that improve operational efficiency, streamline workflows, and enhance the customer experience. • Collaborate closely with teams across Accounting, Product, Marketing, Sales, IT, and Client Experience to resolve customer issues and improve end-to-end processes.
🎯 Requirements
• Bachelor's degree in Business, Communications, or related field (or equivalent experience) • 5+ years of customer service experience, including at least 2 years leading or supervising customer service teams • Proven success improving service delivery, customer satisfaction, and operational performance • Experience using CRM platforms, customer service software, and reporting tools to drive business decisions • Strong analytical and problem-solving skills with the ability to make data-driven recommendations • Excellent communication, coaching, and relationship-building skills • Ability to thrive in a fast-paced environment while balancing multiple priorities
🏖️ Benefits
• Professional development opportunities • Continuous improvement initiatives • Positive, customer-first culture
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